Privacy Policy

1. Scope

This Policy applies to personal information COCOFISH handles through this website, our product-support email and telephone channels, and support requests we receive through Amazon or other authorized retailers. Amazon, retailers, carriers, and other third parties operate under their own privacy policies, which we do not control.

In this Policy, “COCOFISH,” “we,” “us,” and “our” refer to the COCOFISH brand and its product-support operations.

2. Information we handle

Depending on your request, we may handle:

• Contact details, such as your name, email address, telephone number, and mailing address.
• Product and transaction details, such as the product, model, order number, purchase channel, purchase date, and warranty status.
• Support communications, including your messages, call details, photos, videos, receipts, and other files you choose to provide.
• Resolution and fulfillment details, such as troubleshooting steps, replacement-part information, shipping details, and the outcome of your request.
• Technical data generated when you use this site, such as IP address, browser and device type, requested pages, timestamps, and security or server-log information.

Please do not send passwords, full payment-card numbers, government ID numbers, or other information that is not necessary for your support request.

3. Sources of information

We may receive information:

• Directly from you when you contact product support.
• From Amazon or another authorized retailer when needed to route or resolve a support request.
• From service providers that help us host the site, communicate with customers, prevent fraud, or arrange shipping and replacements.
• Automatically through basic hosting, security, and server logs when you visit the site.

4. How we use information

We use personal information as reasonably necessary to:

• Respond to questions, diagnose product issues, and provide warranty or product support.
• Verify purchases and arrange replacement parts, returns, or related shipping.
• Communicate about a support case, product-safety matter, or service update.
• Maintain support records, improve support quality, and identify recurring product issues.
• Protect customers, our services, and our rights; detect abuse or fraud; and comply with legal obligations.

5. How we disclose information

We may disclose only the information reasonably needed to:

• Service providers supporting website hosting, communications, customer service, data security, logistics, and replacement fulfillment.
• Amazon or another retailer when necessary to verify or resolve the support request you initiated through that channel.
• Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, safety, or security.
• A successor in connection with a merger, reorganization, financing, or transfer of all or part of the relevant business, subject to applicable law.

This support website does not sell personal information and does not use personal information for cross-context behavioral advertising.

6. Website data and cookies

This site does not include advertising trackers, behavioral advertising, account registration, checkout, or customer-support forms. Our hosting and security providers may process basic request logs or use strictly necessary technologies to deliver and protect the site. Browser settings may allow you to control cookies, although blocking necessary technologies can affect site availability.

7. Retention

We retain personal information only for as long as reasonably necessary for the support purpose described above, warranty administration, dispute resolution, fraud prevention, recordkeeping, and applicable legal obligations. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy choices and rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information, correction, deletion, information about our handling practices, data portability, or withdrawal of consent. You may also have the right not to receive discriminatory treatment for exercising an applicable privacy right.

Submit a request using the contact details below and describe the request and the support interaction involved. We may need to verify your identity and authority before responding. An authorized agent may submit a request where permitted by law, subject to appropriate verification. We will respond within the period required by applicable law.

10. Children’s privacy

This site and our product-support services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information without appropriate parental consent, contact us so we can review and take appropriate action.

11. International processing

Personal information may be processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your home jurisdiction. Where required, we use appropriate measures for cross-border handling of personal information.

12. Changes to this policy

We may update this Policy to reflect changes in our support practices or legal requirements. The revised version will be posted here with a new effective date. Material changes will be communicated by additional means when required by law.

13. Contact us

Contact COCOFISH with privacy questions, product-support requests, or applicable privacy-rights requests: